Privacy Policy

Last updated: 25 July 2026

At Zia Jewellery , your privacy is important to us. This Privacy Policy explains what personal information we collect when you visit or shop at ziajewellery.shop, why we collect it, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Who We Are

Zia Jewellery is a jewellery online retailer based in the Kingdom of Bahrain. You can reach us at Info@ziajewellery.shop or +973 3444 2329.

2. Information We Collect

When you visit or purchase from our website, we may collect the following types of personal information:

• Identification and contact details: your full name, email address, phone number, and delivery/billing address.
• Account information: if you create an account, your login credentials and any preferences you save (such as wishlist items).
• Order information: details of the products you purchase, order history, and communications about your orders.
• Payment information: we do not store your full card number, expiry date, or CVV. Card payments are processed directly by our secure payment gateway provider, which handles this information on our behalf.
• Technical and browsing information: your IP address, browser type, device type, operating system, and information about how you use our website (collected via cookies and similar technologies).
• Communications: any messages, feedback, or reviews you send to us.

3. Why We Collect Your Information and How We Use It

We only collect information we need to serve you properly. Specifically, we use your information to:

• Process and deliver your orders, including preparing invoices and arranging shipping.
• Communicate with you about your order, respond to inquiries, and provide customer support.
• Create and manage your customer account.
• Process payments and prevent fraudulent transactions.
• Improve our website, product offerings, and customer experience.
• Send you marketing messages about new collections, offers, and events — only if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us.
• Comply with our legal obligations under the laws of the Kingdom of Bahrain.

4. Sharing Your Information With Third Parties

We do not sell your personal information. We share it only with trusted third parties who help us run our business, and only to the extent necessary. These include:

• Shipping and courier companies — to deliver your order to your address. We share your name, address, and phone number with them.
• Payment gateway providers — to process your card, Apple Pay, or digital wallet payments securely. Your payment details are handled directly by the payment provider.
• IT and hosting service providers — who host our website and store our business data on secure servers.
• Government authorities or regulators — where we are required to do so by Bahraini law, or to protect our legal rights.

All third parties we work with are required to keep your information confidential and use it only for the purpose for which it was shared.

5. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, analyze site traffic, and improve your browsing experience. You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works for you.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Secure SSL/TLS encryption for all data transmitted between your browser and our website.
• Access controls that limit who inside our business can see personal information.
• Working only with payment providers that comply with PCI-DSS security standards.
• Regularly reviewing our security practices.

While we do everything reasonable to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your personal information only for as long as needed to fulfill the purposes described in this policy, or as required by law (for example, tax and accounting records may need to be kept for several years). When information is no longer needed, we delete it or anonymize it.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any inaccurate information.
• Ask us to delete your personal information, subject to legal requirements.
• Withdraw your consent to marketing communications at any time.
• Contact us with any concern about how we handle your personal information.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the "Last updated" date at the top.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Zia Jewellery  Email: Info@ziajewellery.shop Phone: +973 3444 2329

We will respond to your request as soon as reasonably possible.